Last Updated: 15 October 2026

At Paalna, we take care to ensure that every order is prepared and delivered with attention to detail. From children's furniture to play products and soft furnishings, we aim to make your shopping experience as smooth as possible.

1. Shipping Information

Shipping charges, estimated dispatch timelines, delivery timelines, and any product-specific shipping conditions are mentioned on the respective product page.

Please refer to the individual product page for the applicable shipping details before placing your order. Shipping information may vary depending on the product, size, weight, customisation requirements, and delivery location.

Where an order contains multiple products, different shipping timelines or delivery arrangements may apply to individual items.

2. Order Processing and Dispatch

Orders are processed after successful payment confirmation and any necessary order verification.

Dispatch timelines may vary depending on product availability, manufacturing requirements, personalisation, and the specific details mentioned on the product page.

For customised, personalised, or made-to-order products, additional preparation or production time may be required. Any applicable timelines will be communicated on the relevant product page or during order confirmation.

3. Delivery Timelines

Estimated delivery timelines, where available, are provided on the respective product page or communicated during the order process.

The Shipping time ranges within 5 to 15 working days for all Paalna products. *Please note any customisations / bulk requests / or personalised orders have varied shipping timelines, communicated at the time order confirmation. 

Delivery dates are estimates unless a specific date has been expressly confirmed by Paalna. Delays may occur due to courier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in the event of a significant delivery delay.

4. Shipping Charges

Shipping charges, if applicable, are specified on the relevant product page or displayed during checkout before the order is completed.

Charges may vary depending on the product, order size, weight, destination, and delivery requirements. Any additional charges applicable to a particular delivery will be communicated before confirmation wherever reasonably possible.

5. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address, PIN code, and contact number.

Please contact us as soon as possible if you need to correct your delivery details after placing an order. Changes cannot be guaranteed once an order has been dispatched.

Additional delivery attempts, address corrections, or re-shipping arrangements may be subject to applicable charges where permitted by law and communicated to the customer.

6. Large Furniture and Special Deliveries

Certain Paalna products, particularly furniture and bulky items, may require special handling, transportation, or delivery arrangements.

Please review the shipping information provided on the relevant product page for any specific delivery requirements or restrictions.

Customers should ensure that the delivery location is accessible for the ordered product and that suitable arrangements are available to receive it.

Installation, assembly, or placement services are included only where explicitly stated on the relevant product page or confirmed by Paalna.

7. Tracking and Delivery Updates

Where shipment tracking is available, tracking details may be shared with the customer once the order has been dispatched.

Tracking updates and estimated delivery dates are provided by the relevant logistics or courier partner and may change during transit.

If you experience an issue with tracking or have not received your order within the communicated delivery window, please contact us with your order number.

8. Delayed, Lost, or Damaged Shipments

If your order is delayed, appears to be lost in transit, or arrives damaged, please contact Paalna post 15 days.

Please share photographs or videos of the package and the product, along with your order details, to help us investigate the issue.

We will coordinate with the relevant logistics partner and work towards an appropriate resolution in accordance with our applicable policies and consumer protection laws.

Please retain the original packaging until any reported shipping issue has been assessed, where reasonably possible.

9. Incorrect or Incomplete Deliveries

If you receive an incorrect product, an incomplete order, please reach out within 7 days of receiving date with a video proof of original unboxing of the package. We will assist you according to the reasonable proof of order shortcoming. Paalna reserves the right to reject replacement, return or fulfilling incomplete order in case of insubstantial/ invalid/ incomplete proof.